Design effective KPI dashboards with metrics selection, visualization best practices, and real-time monitoring patterns. Use this skill when building an executive SaaS metrics dashboard tracking MRR, churn, and LTV/CAC ratios; designing an operations center with live service
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Design effective KPI dashboards with metrics selection, visualization best practices, and real-time monitoring patterns. Use this skill when building an executive SaaS metrics dashboard tracking MRR, churn, and LTV/CAC ratios; designing an operations center with live service
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</> SKILL.md
kpi-dashboard-design.SKILL.md
---name: kpi-dashboard-design
description: Design effective KPI dashboards with metrics selection, visualization best practices, and real-time monitoring patterns. Use this skill when building an executive SaaS metrics dashboard tracking MRR, churn, and LTV/CAC ratios; designing an operations center with live service health and request throughput; creating a cohort retention analysis view for a product team; or debugging a dashboard where metrics contradict each other due to inconsistent calculation methodology.
---# KPI Dashboard Design
Comprehensive patterns for designing effective Key Performance Indicator (KPI) dashboards that drive business decisions.
## When to Use This Skill
- Designing executive dashboards
- Selecting meaningful KPIs
- Building real-time monitoring displays
- Creating department-specific metrics views
- Improving existing dashboard layouts
- Establishing metric governance
## Core Concepts
### 1. KPI Framework
| Level | Focus | Update Frequency | Audience |
| --------------- | ---------------- | ----------------- | ---------- |
| **Strategic** | Long-term goals | Monthly/Quarterly | Executives |
| **Tactical** | Department goals | Weekly/Monthly | Managers |
| **Operational** | Day-to-day | Real-time/Daily | Teams |
Detailed sections (starting with `## Common KPIs by Department`) live in `references/details.md`. Read that file when the navigation summary above is insufficient.
## Best Practices
### Do's
- **Limit to 5-7 KPIs** - Focus on what matters
- **Show context** - Comparisons, trends, targets
- **Use consistent colors** - Red=bad, green=good
- **Enable drilldown** - From summary to detail
- **Update appropriately** - Match metric frequency
### Don'ts
- **Don't show vanity metrics** - Focus on actionable data
- **Don't overcrowd** - White space aids comprehension
- **Don't use 3D charts** - They distort perception
### MRR shown on dashboard contradicts finance's number
The most common cause is inconsistent treatment of annual plans. Finance may prorate to a daily rate while the dashboard normalizes to monthly. Align on a single formula and document it directly on the dashboard card:
```sql
-- Explicit formula shown in tooltip / data dictionary
-- Annual plans: divide total contract value by 12
-- Quarterly plans: divide by 3
-- Monthly plans: use as-is
CASE subscription_interval
WHEN 'monthly' THEN amount
WHEN 'quarterly' THEN amount / 3.0
WHEN 'yearly' THEN amount / 12.0
END AS normalized_mrr
```
### Dashboard shows green but product team reports users complaining
The dashboard likely tracks system uptime (a lagging indicator) but not user-facing quality metrics. Add customer-perceived metrics alongside infrastructure metrics:
### Retention cohort looks flat — no variation between cohorts
Check whether the cohort query is partitioning by signup month correctly. A common bug is using `created_at::date` instead of `DATE_TRUNC('month', created_at)`, which groups by day and produces cohorts too small to show trends:
```sql
-- Wrong: too granular, cohorts are too small
DATE_TRUNC('day', created_at) AS cohort_date
-- Correct: monthly cohorts
DATE_TRUNC('month', created_at) AS cohort_month
```
### Real-time dashboard hammers the database
A live dashboard refreshing every 10 seconds with complex cohort SQL will degrade production query performance. Separate OLAP workloads from OLTP by writing pre-aggregated metrics to a summary table via a scheduled job, and have the dashboard read from that:
```python
# Scheduled every 5 minutes via cron/Celery
def refresh_mrr_summary():
conn.execute("""
INSERT INTO kpi_snapshot (metric, value, snapshot_at)
SELECT 'mrr', SUM(...), NOW()
FROM subscriptions WHERE status = 'active'
ON CONFLICT (metric) DO UPDATE SET value = EXCLUDED.value
""")
```
### Alert thresholds fire constantly, team ignores them
Static thresholds set once and never reviewed cause alert fatigue. Use dynamic thresholds based on rolling averages so alerts fire only when the metric deviates significantly from its own baseline:
```python
# Alert if current value is > 2 standard deviations from 30-day rolling mean
