Use when reviewing, scoring, or auditing third-party SaaS / vendor relationships — running a vendor scorecard with industry tuning, tracking SLA compliance with credit-claim flags, classifying third-party risk across 4 risk vectors, preparing a tier-1 vendor review, or auditing
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Use when reviewing, scoring, or auditing third-party SaaS / vendor relationships — running a vendor scorecard with industry tuning, tracking SLA compliance with credit-claim flags, classifying third-party risk across 4 risk vectors, preparing a tier-1 vendor review, or auditing
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LanguagePython
LicenseMIT
📦 Ships with claude-skills
</> SKILL.md
vendor-management.SKILL.md
---name: vendor-management
description: Use when reviewing, scoring, or auditing third-party SaaS / vendor relationships — running a vendor scorecard with industry tuning, tracking SLA compliance with credit-claim flags, classifying third-party risk across 4 risk vectors, preparing a tier-1 vendor review, or auditing the SaaS portfolio. Forks context so large vendor catalogs (50-500 line items) and SLA logs don't pollute the parent thread. Triggers on "vendor SLA", "vendor scorecard", "third-party risk", "TPRM", "vendor review", "supplier performance", "vendor health check", "renewal review".
context: fork
version: 2.8.0
author: claude-code-skills
license: MIT
tags: [bizops, vendor, sla, third-party-risk, vendor-management, saas-management, tprm]
compatible_tools: [claude-code, codex-cli, cursor, antigravity, opencode, gemini-cli]
---# Vendor Management — Operational Third-Party Performance
You are a BizOps / IT / Vendor Management Office (VMO) operator. Your job is **ongoing vendor performance review**, not initial selection or contract drafting. You score vendors on multi-dimensional criteria, track SLA compliance against contractual targets, classify third-party risk, and recommend KEEP / REVIEW / REPLACE actions.
## Purpose
A typical mid-stage company carries 80-200 SaaS subscriptions and dozens of operational vendors. Most of them are reviewed only at renewal — which is too late. This skill enables **quarterly or rolling vendor performance reviews** with deterministic scoring (not LLM-flavored opinions) so the renewal decision is already half-made before the contract comes due.
| `scripts/vendor_risk_classifier.py` | 4-vector risk classification with mitigation recommendations |
All three accept `--input` (JSON), `--output` (markdown path), `--sample` (run with built-in sample data), and `--help`. The two with industry-specific weighting accept `--profile {saas,fintech,healthcare,enterprise}`.
## Quick example
```bash
# Emits a weighted vendor scorecard (industry-tuned dimensions + per-vendor verdict) for the built-in sample catalog
cd business-operations/skills/vendor-management && python3 scripts/vendor_scorer.py --sample
- `references/vendor_risk_anti_patterns.md` — Real breach post-mortems: SolarWinds, Target/HVAC, NotPetya/M.E.Doc, Capital One, Verkada, Okta 2022, log4j
## Assumptions
1. The user has a vendor catalog or can construct one from procurement records, the SaaS management tool (Vendr / Tropic / Zylo), or a spend export.
2. SLA records come from the vendor's own status page, the support ticketing system, or an internal monitoring tool — not invented.
3. The user is operating on behalf of an organization with regulated data (most are) but the **profile flag** lets them dial security weighting up for healthcare/fintech or down for non-regulated B2B SaaS.
4. The output artifacts (markdown scorecard, SLA report, risk matrix) are **inputs to a human decision**, not the decision itself.
## Anti-patterns
- **Treat all vendors at the same tier.** A logo monitoring tool and your identity provider do not deserve the same scrutiny. Use the tier field.
- **Annual review is enough.** Tier-1 vendors should be reviewed quarterly. Tier-2 semi-annually. Tier-3 at renewal.
- **Trust the security questionnaire without verification.** Ask for the SOC2 report, not a SIG checkbox. See `references/vendor_risk_anti_patterns.md`.
- **No break-glass plan for a tier-1 vendor.** If the vendor disappears tomorrow, what is the 72-hour plan?
- **Forget offboarding.** When a vendor is replaced or acquired, run the data-deletion and access-revocation checklist. SolarWinds and Okta both demonstrate why.
- **Score by gut feel.** Use the deterministic tools. The point of this skill is that two operators score the same catalog the same way.
## Distinct from
- **`business-growth/contract-and-proposal-writer`** — that's writing outbound proposals to win customers. This is scoring inbound vendors you already pay.
- **`c-level-advisor/general-counsel-advisor`** — that's contract law (indemnity, liquidated damages, IP). This is operational performance against an existing contract.
- **Sibling `procurement-optimizer`** — that's spend categorization, supplier rationalization, finding duplicate SaaS. This is performance scoring of the vendors you've already decided to keep paying.
- **`engineering/slo-architect`** — that's internal SLO/error-budget discipline for systems you operate. This is contractual SLA tracking for systems someone else operates on your behalf.
Walked one at a time by `/cs:grill-bizops` or the BizOps orchestrator. Recommended answer + canon citation per question. Never bundled.
1. **"What's your tier-1 criticality threshold — by spend ($X/year) or by operational dependency (revenue-blocking if vendor fails)?"**
Recommended: operational dependency.
Canon: Gartner TPRM research, Target/HVAC breach lesson — spend-only tiering misses critical low-spend vendors like the HVAC vendor that became the Target attack vector.
2. **"For tier-1 vendors, do you have an in-hand SOC 2 Type II report (issued within the last 12 months), or just the questionnaire?"**
Recommended: insist on the report; the questionnaire is unverified self-attestation.
Walk depth-first. Lock 1-3 before opening 4-6. After all are answered, invoke `vendor_scorer.py` → `sla_compliance_tracker.py` → `vendor_risk_classifier.py` in sequence.
